App not working? Help and contact
SuperPlan shopping list app not working? First check whether it asks for an update, and on Android secure your lists before you reinstall.
Won't open
- Close SuperPlan completely and open it again.
- Still won’t start? Restart your phone and check for an update (Update required).
- Check that your phone is supported (how SuperPlan works).
On Android, read Before reinstalling before you uninstall.
Back in a moment means we’re working on SuperPlan: wait a few minutes and tap Try again.
A screen about your lists (Restoring your lists, No connection or We couldn’t restore your lists)? See Lists gone?, and don’t tap Start fresh there.
Update required
Update required means this version is no longer supported. Update SuperPlan in the App Store or on Google Play, or tap Update now to go straight there.
Store doesn’t offer the update yet? Refresh its list of updates or try again a little later.
Update available is optional: tap Update now or Later.
Before reinstalling
On Android, reinstalling starts SuperPlan from scratch. Your lists and recipes come back only if they were secured.
- Before you uninstall, open Settings › Secure lists.
- Check that it shows Your lists are safe. If not, tap Secure my lists first (Set up).
- After reinstalling, your lists usually come back on their own. Otherwise, tap Restore my lists under Already set up? (New phone).
Contact
Still stuck? The contact button on this page emails our support, with this page named in the subject.
Add two screenshots: the problem, and the very bottom of Settings, which shows your ID and app version. Tap your ID there to copy it (ID copied).
In the app, Settings › Help & support opens our help page. On iPhone, you can also touch and hold the app icon and tap Found a problem?.